CV
Jonathan Hill
Lead Product Designer | Enterprise & Complex Systems
Senior Product Designer (UX-led) with 5+ years' experience leading research-driven design for complex digital products. Specialises in designing clarity for high-stakes, constrained, and ambiguous environments. Experienced influencing product direction alongside engineering and leadership in early-stage and low-UX-maturity teams. Brings systems thinking, accessibility focus, and evidence-based decision making across domains.
EXPERIENCE
Experience
LocalHost s.r.o. — Košice, Slovakia
Senior Product Designer
June 2026 – November 2026
- Acted as an individual contributor to a native mobile app for a major international brand in the construction and engineering sector.
- Contributed to the 'search' experience of the app.
- Frequent collaboration with Product, Developers and UX Researchers.
Kistler — Bratislava / Košice, Slovakia
Lead Product Designer
UX Designer (November 2021 – July 2023)
July 2023 – May 2026
- Led product design strategy and delivery for multiple highly technical, security-constrained B2B products operating across hardware platforms, industrial systems, and integration-heavy enterprise environments.
- Demonstrated commercial impact of UX through reduced support ticketing by 15%, faster onboarding, and improved product clarity across 50+ enterprise customers and partner organisations.
- Partnered with Product and Engineering leadership to align product design strategy with business priorities, influencing roadmaps, scope, and investment decisions across 4+ enterprise product lines.
- Planned and executed end-to-end research (discovery, validation, usability testing) to reduce friction in complex workflows, resulting in improved onboarding, usability, and enterprise partner adoption.
- Built and embedded scalable customer feedback and analytics pipelines (Google Analytics, Hotjar), enabling data-informed prioritisation of features, integrations, and UX debt.
- Created UX-led business cases linking user insight to commercial outcomes, supporting roadmap trade-offs, feature rationalisation, and monetisation discussions.
- Collaborated cross-functionally with Engineering, Legal, Compliance, Sales, Support, and external partners to ensure designs met security, regulatory, and operational constraints.
- Led and mentored 5 designers across multiple product teams.
FH Wien der WKW — Vienna, Austria
External Product Research Consultant
May 2021 – December 2021
- Led stakeholder and learner research to diagnose adoption and usability issues within the existing Learning Management System (LMS), directly informing platform roadmap decisions and rollout strategy.
- Defined a scalable product design framework for a modern LMS.
- Delivered evidence-backed UX recommendations that clarified onboarding, reduced support dependency, and improved engagement across multiple learner and stakeholder groups.
Earlier career: Adjunct English lecturer at Higher Education Faculties in Austria and Slovakia, where I developed advanced communication, facilitation, and research skills applied to enterprise product leadership.
SKILLS
Skills
- Product Design Strategy & Leadership
- Product Design Management
- User Research
- Usability Testing
- Discovery Research
- Product Design Roadmapping
- Stakeholder Management
- Enterprise UX
- B2B UX
- SaaS UX
- Design Systems
- UX Maturity
- Agile
- Scrum
- SAFe
- Analytics-Driven Design
TOOLS
Figma · Miro · Jira/Confluence · Google Analytics · Hotjar
EDUCATION & CERTIFICATIONS
BA (Hons) Advertising, Marketing & Business Strategy
University of Huddersfield, UK
Professional Diploma in UX Design
University of Glasgow
CAPABILITIES
Capabilities
Product Design Strategy & Leadership
- Product design strategy for complex B2B and enterprise platforms.
- Roadmap influence, prioritisation, and stakeholder alignment.
- Raising UX maturity in low-UX-maturity organisations.
Research & Decision-Making
- Discovery research, usability testing, and continuous validation.
- Translating user insight and analytics into product decisions.
- Evidence-backed UX recommendations and business cases.
Enterprise Product Experience
- Security and compliance constrained environments.
- Hardware and integration-heavy systems.
- Enterprise onboarding, adoption, and support reduction.
Delivery
- Agile / Scrum / SAFe environments.
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