Clarity for complex enterprise, industrial and AI products.
I am a fractional product designer with a strong product development mindset for startups building complex AI, industrial and enterprise software. I turn complicated workflows into clear products that customers adopt and trust.
Companies worked with
SELECTED WORK
My Work
MY THREE STEP APPROACH
How I can help:
01
UX Strategy & Leadership
Improving usability and adoption in complex enterprise platforms used across large organisations.
02
Product Ownership
I turn business goals into product roadmaps, clear priorities and actionable/measurable requirements, keeping teams focused on delivering value.
03
Ongoing Product Improvement
I help teams continuously improve digital products through user feedback, iterative development and a focus on meaningful results.
How I work with AI
I use AI as a working partner across the design process, not as a shortcut. Claude, Grok and Gemini help me synthesise research, pressure-test ideas and edge cases, and get from rough concept to a clickable prototype much faster. That speed goes into the work that matters most on complex enterprise products: Understanding the problem properly, making clear decisions and tying design to business outcomes. AI handles the first drafts. Judgment, taste and knowing what good looks like still come from experience.
/proposal summarise these interview notes into three design decisions
ABOUT
I'm Jonathan Hill, a strategic UX & Product leader specialising in complex enterprise hardware and software systems. I align product, engineering, and commercial teams to increase adoption, reduce support demand, and improve decision-making in regulated environments. My work has contributed to a 40% increase in adoption and reduced enterprise support tickets by 15%. It has also resulted in over €100k in business value.
TESTIMONIALS
What people say
Pavol Danis
Product Owner Plastics, Kistler
"I had the pleasure of working with Jonathan as a UX Designer and I can attest to his exceptional skills and dedication to his craft. Jonathan is an excellent communicator, able to effectively engage with stakeholders of varying levels and perspectives. He consistently demonstrated his ability to drive design decisions that resulted in positive outcomes for all parties involved."
Lukas Ondriga
Technical Product Owner, Frequentis
"Thanks to Jonathan's commitment to usability testing at the customer side and taking fact-based decisions on the data gathered, we have improved the way of how we design the user interface of our product. Jonathan is reliable team member who is able to listen to different point of views and confront it with solid usability testing results and research. What is more he develops easy to understand user flows and Figma screens for use by our software developers."
Tobias Schwarzbauer
Digital Learning Manager, FH Wien
"Jonathan is a passionate UX researcher and designer. As a former language teacher, he understands user needs in higher education and knows the pain points of popular learning platforms. He is therefore able to identify sustainable development potential for the digital learning environment within the framework of the existing possibilities. I can highly recommend Jonathan as a project partner, especially in connection with UX research projects at educational institutions."
Alexander Kadlecik
Product Manager, Resco
"I've had the pleasure of working closely with Jonathan at Kistler on several UX and UI design initiatives, spanning both desktop and cloud-based software applications. As the Corporate UX Lead, Jonathan consistently brings a high level of expertise, creativity, and strategic thinking to every project we've tackled together. He's a highly skilled UX professional with a deep user-oriented mindset—always advocating for solutions that not only look good but truly serve the needs of the end user. Whether it's through user research, wireframing, or design reviews, Jonathan keeps the bigger picture in focus while still paying close attention to the details that matter."
Dusan Marcinko
Agile Release Train Manager, Kistler
"I've really enjoyed working with Jonathan since he joined Kistler. He brings a powerful combination of user empathy, strategic thinking, and calm leadership to the team. Jonathan has a strong ability to turn complex problems into clear, user-centered solutions while keeping design, product, and engineering aligned. He consistently ensures that design decisions support meaningful business goals and measurable outcomes. Whether improving onboarding experiences, simplifying complex workflows, or aligning UX work with key KPIs, Jonathan always keeps both the user and the business in mind. With his user-centric mindset and extensive experience, having Jonathan on your side is a real advantage."
Let's make your product work better.
Whether you need strategic UX direction, stronger product ownership, or ongoing support to improve a complex digital product, let's talk about how I can help.