Jonathan Hill
Seasoned UX Leader
I help B2B enterprises deliver UX that turns complex, regulated systems into intuitive experiences. My work has reduced onboarding time by up to 20%, decreased support costs by up to 15%, and enhanced compliance workflows for hardware-integrated, security-sensitive B2B products.
I am particularly interested in applying this expertise to smart cities and IoT ecosystems, where human-centred design is crucial for making connected infrastructure usable, sustainable, and future-proof.
My responsibilities have included influencing senior stakeholders, mentoring cross-functional teams & designers, as well as delivering integration-ready product strategies in collaboration with business stakeholders, users and development teams.
Passionate about usability and problem-solving to deliver a human-centric level of understanding to complex problems.
Address in Slovakia
Ulica Vysoká 2012/20, Vel’ka Lomnica,
Slovak Republic, 059 52
+421 901 728 048
jonathan@structuredflow.io
Results-driven: Enabling faster onboarding in complex software systems or reduced support tickets by up to 10-20%
Experienced: Designed for sensors and devices used in complex road/bridge monitoring setups, thereby needed to integrate UX with IoT and work with embedded system constraints.
Well-rounded: Extensive stakeholder management experience to ensure a user-centric approach remains at the forefront whilst fulfilling complex business demands during software development.
Professional Reference
I've had the pleasure of working closely with Jonathan at Kistler on various UX and UI design projects across desktop and cloud platforms. As Corporate UX Lead, he consistently brings expertise, creativity, and strategic insight to every initiative. Jonathan has a strong user-focused mindset, ensuring solutions are not only visually appealing but truly meet user needs. He excels in user research, wireframing, and design reviews balancing big-picture thinking with attention to detail. What stands out most is his friendly, open approach that fosters collaboration and alignment across teams. Jonathan is a natural UX leader whose insight and energy greatly benefit any product or team.
Alexander Kadlečík
Product Owner, Resco Ltd.
Professional Background
Photo by Dennis Eusebio on Unsplash
Kistler Group,
Winterthur, Switzerland
UX Lead | July 2023 → Present
UX Engineer | November 2021 → July 2023
I joined the company in November 2021 as a UX Engineer, initially contributing to the co-build of a design system that still supports our enterprise products today. Over time, my role grew to support multiple software teams, and those contributions led to a leadership opportunity. Currently, I lead a small team of designers and help drive the UX strategy across six enterprise products, balancing consistency, user needs, and business goals.
Key Highlights
Reduced support costs by up to 15% with the rework of outdated and complex instruction manuals.
Developed UX that decreased onboarding times by up to 20%
What I worked on:
Bridged User Experience with Platform & Business Realities
- Drove partner-aligned UX and product strategies in a highly technical B2B environment.
- Aligned user experience initiatives with business and user platform constraints, despite strict security limitations.
Drove Scalable UX Within Platform & Hardware Constraints
- Guided the UX team in applying research insights and analytics to design scalable, integration-ready solutions.
- Designed for sensors and devices in road and bridge monitoring setups, to integrate UX with IoT and work with embedded system constraints.
Shaped Product Vision Through UX Advocacy
- Led UX in strategic product discussions and road mapping, presenting to senior leadership to secure budget, scope alignment, and resource commitment.
Linked UX to ROI Through Strategic Feature Decisions
- Created business cases linking user insights to commercial ROI, helping teams monetise what mattered most to end-users and eliminate underperforming features.
Milestones achieved during my tenure at Kistler
User-Centered SW Development
Championed a shift toward a user-centric, product development
model, advocating for early UX involvement and measurable impact
tied to partner objectives.
UX Maturity
Acted as a cultural catalyst levelling up the UX maturity of the company, driving
awareness and embedding customer-centric thinking into product development.
Improved Processes
Successfully reframed UX
as a business accelerator, (reduced support costs by up to 10-20%,
reduced onboarding by up to 20% by improved usability of our products).
Data-Based Decisions
Partnered with sales, support, and product teams to implement
scalable feedback loops using tools like Google Analytics and
Hotjar.
Photo by Kenny Eliason on Unsplash
FH Wien der WKW
University of Applied Sciences, Vienna, Austria
UX Researcher | January 2021-December 2021
At FH Wien der WKW, I was the sole UX Researcher and collaborated closely with the digital learning team to identify and resolve broken user journeys across two learning management systems. Through user interviews and research, I uncovered key pain points and bottlenecks, designed a new information architecture, and streamlined screen flows to reduce friction and help our stakeholders work efficiently and effortlessly.
Uncovered LMS Pain Points to Boost Adoption
- Conducted stakeholder research to identify LMS pain points, informing product roadmap and adoption strategy.
Created Scalable UX Solutions for Learning Platforms
- Designed a scalable UX framework for a new LMS, aligning features with learner needs and institutional goals.
Drove User Adoption via UX Enhancements
- Delivered UX improvements that reduced support demand and improved onboarding and engagement.
Samples of my work from the project I was involved in:
Education
Professional Diploma in UX Design
The University of Glasgow
2019-2020
University of Huddersfield
Huddersfield, UK | 2000-2004
Advertising, Marketing & Business
Strategy (BA Hons.)
Nielson Norman Group
Multiple certifications held in user-centered disciplines.
- UX Leadership
- Analytics & User Experience
- Designing Complex Apps for Specialised Domains
- UX Strategy
- Successful Stakeholder Relationships
Tooling & Skill stack
Skills
Tooling
Let's Connect
While my experience has focused on enterprise B2B, I am especially interested in applying UX strategy in smart cities & sustainable infrastructure.
If you’re hiring UX leadership in smart city or enterprise-level or B2B-level software development, I’d love to talk.
Reach me at jonathan@structuredflow.io or connect with me on LinkedIn.
StructuredFlow is my brand name for my UX consulting, expertise and case studies.
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